Hillside Nurseries Florist - 823 Washington St., Franklin, MA 02038 - 508-528-0038 or 800-966-0427

Stobbart's Franklin Florist - 444 East Central St., Franklin, MA 02038 - 508-528-0800

Area Florists that regularly deliver to our funeral home in alphabetical order:

Flower Studio - N. Attleboro, MA - 508-695-3600

Francis' Flowers - Milford, MA - 508-473-5033

Judy's Village Flowers - Foxboro, MA - 508-543-4400

Paul's Florist - Millis, MA - 508-376-4161


Acapulcos 15 Main St., Franklin, MA 02038 Phone: 508-520-0696 → Mexican Food → 5 Minute Walk from funeral home

Alumni Restaurant and Bar 391 East Central St., Franklin, MA 02038 Phone: 508-528-8804 → Casual Dining

Bamboo House 2 A Main St., Franklin, MA 02038 Phone: 508-528-9588 → Chinese Food → 5 Minute Walk from funeral home

Hang-Tai 26 East Central St., Franklin, MA 02038 Phone: 508-520-8828 → Chinese Food → 5 Minute Walk from funeral home

Incontro Restaurant 860 West Central St., Franklin, MA 02038 Phone: 508-520-2770 → Fine Dining → 2.5 Miles from funeral home

Joe's American Bar & Grill 466 King St., Franklin, MA 02038 Phone: 508-553-9313 → Casual Dining → 1 Mile from funeral home

Longhorn Steak House 250 Franklin Village Drive , Franklin, MA 02038 Phone: 508-528-2670 → Family Dining → 2 Miles from funeral home

Three 461 West Central St., Franklin, MA 02038 Phone: 508-528-6333 → Fine Dining → 2 Miles from funeral home - Private Rooms available for after funeral gatherings

Rome Restaurant 4 East Central St., Franklin, MA 02038 Phone: 508-528-4740 → Italian Food, Family Dining → Adjacent to funeral home - Private Rooms available for after funeral gatherings

Union Street Grille 371 Union St., Franklin, MA 02038 Phone: 508-528-1988 → Casual Dining → .5 Miles from funeral home


Hampton Inn of Franklin - 735 Union St., Franklin, MA 02038 - 508-520-2999 → 1 Mile from funeral home

Hawthorne Suits Ltd. - 835 Upper Union St., Franklin, MA 02038 - 508-553-3500 → 1 Mile from funeral home

Residence Inn by Marriot - 4 Forge Pkwy, Franklin, MA 02038 - 508-541-8188 → 2.5 Miles from funeral home

Function Halls

Franklin Lodge of Elks - 77 Pond St., Franklin, MA 02038 - 508-533-2136

VFW Hall - 1034 Pond St., Franklin, MA 02038 - 508-533-2377

Franklin Country Club - 672 East Central Street, Franklin, MA 02038 - 508-528-6110

Luciano's Lake Pearl - 299 Creek St, Wrentham, MA 02093 - 508-384-3003


Good and Plenty Caterers North Attleboro, MA - Phone: 508-695-7412

Jean's Catering Milford, MA - Phone: 508-473-3032

Ken's Fire & Ice Catering Woonsocket, RI - Phone: 401-767-2578

Leanna's Unique Cetering Franklin, MA - Phone: 508-528-8577

Oliva's Market & Catering Milford, MA - Phone: 508-473-7920

Russ Morin Catering Attleboro, MA - Phone: 508-552-7822

Traveling Gourmet Franklin, MA - Phone: 508-528-4666


National Funeral Directors Association

Massachusetts Funeral Directors Association


Franklin Federated Church - 171 Main St., Franklin, MA 02038 - 508-528-3803

Franklin United Methodist Church - 82 West Central St., Franklin, MA 02038 - 508-533-2650

Grace Baptist Church - 60 Beaver St., Franklin, MA 02038 - 508-528-8550

New England Chapel - 40 Kenwood Circle, Franklin, MA 02038 - 508-541-9078

St. John's Episcopal Church - 237 Pleasant St., Franklin, MA 02038 - 508-528-2387

St. Mary's Church - 1 Church Square, Franklin, MA 02038 - 508-528-0020

Temple Etz Chaim - 900 Washington St., Franklin, MA 02038 - 508-528-5337

The Christian Science Society - 29 Dean Avenue, Franklin, MA 02038 - 508-520-7663

The First Universalist Society in Franklin - 262 Chestnut St., Franklin, MA 02038 - 508-528-5348

Veterans Info

Military Funeral Honors Frequently Asked Questions

Information on Military Honors, Department of Veterans Affairs (VA) benefits, and answers to frequently asked questions are at the Military Funeral Honors web The web site contains up-to-date information and direct links to other related web sites.

1. What is Military Funeral Honors?

The basic Military Funeral Honors ceremony consists of the folding and presentation of the United States flag to the veteran's family and the playing of Taps. The ceremony is performed by a funeral honors detail consisting of at least two members of the Armed Forces. At least one of the funeral honors detail will be from the Armed Force in which the deceased veteran served. Taps may be played by a bugler or, if a bugler is not available, by using a quality recorded version. This basic ceremony will be provided to every eligible veteran, when requested. Depending upon the culture and traditions of the Military Service, additional personnel or other elements of funeral honors may be added.

In addition, local Veterans Service Organizations (VSO), who have historically performed Military Funeral Honors, and other authorized organization may complement the Military Funeral Honors detail. For example, the VSOs might augment the ceremony by providing a firing party. This voluntary assistance would be in addition to the services provided by the Military Funeral Honors detail. If there is a VSO or authorized organization in the area that might have an interest in assisting in the Military Funeral Honors ceremony, and if desired by the family, the funeral director should notify the Military Service point of contact.

2. How do I establish veteran eligibility?

The preferred method is the DD Form 214, Certificate of Release or Discharge from Active Duty. If the DD Form 214 is not available, any discharge document showing other than dishonorable service can be used. The DD 214 may be obtained by filling out a Standard Form 180 and sending it to:

National Personnel Records Center (NPRC)
9700 Page Blvd.
St. Louis, MO 63132

The standard Form 180 may be obtained from the National Records Center or via the Internet at:

3. Who is eligible for a burial flag

The VA establishes eligibility. Your funeral director will assist you in obtaining a flag. More information is available at:

4. What is a Presidential Memorial Certificate? Who is eligible to receive this certificate? How does the family obtain this certificate?

This is a parchment certificate with a calligraphic inscription expressing the nation s grateful recognition of an honorably discharged, deceased veteran's service in the Armed Forces. The veteran's name is inscribed and the certificate bears the signature of the President.

All veterans are eligible to receive this certificate. The family may request a Presidential Memorial Certificate either in person at any VA regional office or by U.S. mail. Requests cannot be sent via email. There is no form to fill out when requesting this certificate. If requesting by mail, a return address and a copy of the veteran's discharge documents must be enclosed. Send requests to:

U.S. Department of Veterans Affairs
National Cemetery Administration (403A)
810 Vermont Ave., NW
Washington, DC 20420
More information is available at:
5. How do I request a grave marker?

Charles F. Oteri and Son - Franklin Funeral Home will assist you or if you have questions about grave markers, family members can write to the VA at:

Memorial Programs Service (403)
Department of Veterans Affairs
810 Vermont Ave., NW
Washington, DC 20420
More information is available at: and
6. To whom can I write to express comments or concerns about the Military Funeral Honors program?

You may write to:

Military Funeral Honors
9504 IH 35 North, Suite 320
San Antonio, TX 78233-663


Social Security Info

A Message from Social Security

Your funeral director is helping the Social Security office by giving you this information about Social Security benefits. If the deceased was receiving benefits, you need to contact us to report the death. If you think you may be eligible for survivors benefits, you should contact us to apply.

How Social Security helps families

Social Security survivors benefits help ease the financial burden that follows a worker's death. Almost all children under age 18 will get monthly benefits if a working parent dies. Other family members may be eligible for benefits, too. Anyone who has worked and paid Social Security (FICA) taxes has been earning Social Security benefits for his or her family. The amount of work needed to pay survivors benefits depends on the worker's age at the time of death. It may be as little as 1-1/2 years for a young worker. No one needs more than 10 years.

Who can get survivors benefits?

Here is a list of family members who usually can get benefits:

  • Widows and widowers age 60 or older.
  • Widows and widowers at any age if caring for the deceased s children who are under age 16 or disabled.
  • Divorced wives and husbands age 60 or older, if married to the deceased 10 years or more.
  • Widows, Widowers, Divorced wives and divorced husbands age 50 or older, if they are disabled.
  • Children up to age 18.
  • Children age 18-19, if the attend elementary or high school full time.
  • Children over age 18, if they become disabled before age 22.
  • The deceased worker s parents age 62 or older,if they were being supported by the worker.
A special one-time payment

In addition to the monthly benefits for family members, a one-time payment of $255 can be paid to a spouse who was living with the worker at the time of death. If there is none, it can be paid to:

  • A spouse who is eligible for benefits.
  • A child or children eligible for benefits.
  • This payment cannot be made if there is no eligible spouse or child.
How to apply for benefits

You can apply for benefits by telephone or by going to any Social Security office.

You may need some of the documents shown on the list below. But don t delay your application because you don t have all the information. If you don t have a document you need, Social Security can help you get it.

Information Needed
  • Your Social Security number and the deceased worker s Social Security number.
  • A death certificate. (Generally, the funeral director provides a statement that can be used for this purpose.
  • Proof of the deceased worker s earnings for last year (W-2 forms or self-employment tax return).
  • Your birth certificate.
  • A marriage certificate, if you are applying for benefits as a widow, widower, divorced wife, or divorced husband.
  • A divorce decree, if you are applying for benefits as a divorced wife or husband.
  • Children s birth certificates and Social Security numbers, if applying for children s benefits.
  • Your checking or savings account information, if you want direct deposit of your benefits.
  • You will need to submit original documents or copies certified by the issuing office.

You can mail or bring them to the office. Social Security will make photocopies and return your documents.

Supplemental Security Income (SSI)

If you are 65 or older, disabled, or blind, ask the Social Security representative about supplemental security Income (SSI) checks for people with limited income and resources. If you receive SSI, you may also qualify for Medicaid, food stamps, and other social services.

For More Information
Social Security Online
Visit the Social Security Site

For more information, write or visit any Social Security office, or phone the toll-free number, 1-800-772-1213. You can speak to a representative weekdays 7 a.m. to 7 p.m.

A reminder

If the deceased was receiving Social Security benefits, any checks which arrive after death will need to be returned to the Social Security office. If Social Security checks were being directly deposited into a bank account, the bank needs to be notified of the death, too.



Charitable Organizations

ALS Assoc. 7 Lincoln St. Wakefield 01880

Alzheimer’s Association Massachusetts/New Hampshire Chapter, 480 Pleasantl Street, Watertown, MA 02472

American Cancer Society, 30 Speen St., Framingham, MA 01701

American Civil Liberties Union of Mass 99 Chauncey St. Suite 310, Boston 02111

American Diabetes Assoc., PO Box 31160, Hartford, CT. 06150

American Kidney Fund 6110 Executive Blvd. Rockville Md. 20852

American Liver Foundation 246 Walnut St. Newton 02160

American Lung Association, 460 Totten Pond Road, Suite 400, Waltham, MA 02451

American Diabetes Association, 1 Bromfield St., Boston, MA 02108

American Heart Assoc., 20 Speen St., Framingham, MA 01701

American Red Cross National Disaster Relief Fund, American Red Cross 285 Columbus Avenue Boston, MA 02116

Arthritis Foundation 29 Crafts St. Newton 02458

Boston Shriners Hospital 51 Blossom St. Boston, MA 02114, 617-722-3000 Fax 617-523-1684

Brain Injury Association of Massachusetts 30 Lyman Street, Suite 10, Westborough, MA 01581 508-475-0032

Brain Tumor Center at Massachusetts General Hospital, 100 Blossom St., Boston, MA 02114

Cancer Center of Boston, 125 Parker Hill Ave., Boston, 02120

Cancer Research, c/o American Cancer Society, 1115 West Chestnut St., Brockton MA 02130

Carroll Center for the Blind 770 Centre St. Newton 02158

Children's Hospital, 300 Longwood Ave, Boston MA 02115

Chrones & Colitis Foundation NE Chapter 280 Hillside Ave Needham 02494

Cystic Fibrosis Foundation 220 N. Main St. Natick 01760

Dana/Farber's Jimmy Fund Tribute Program, 1 Harvard St., Brookline MA 02146-9795

Dana-Farber Cancer Research Institute, 44 Binney St., Boston, MA 02215

Epilepsy Foundation, 4351 Garden City Drive, Landover MD 20785

Home for Little Wanderers, 161 South Huntington Ave., Boston 02130

Joslin Diabetes Center, One Joslin Place Boston, MA 02215

Leukemia & Lymphoma Society, 9 Erie Drive Suite 101, Natick, MA 01760

Lupus Foundation of America Inc, P. O. Box 631047, Baltimore, MD 21263-1047

MA Lions Eye Research Fund Inc., P.O. Box 6050, New Bedford, MA 02742-6050

MA SIDS Center , Boston Medical Center , 1 BMC Place, Boston 02118

Make a Wish Foundation, One Bulfinch Place 2nd FL Boston, MA 02114

March of Dimes, 1275 Mamaroneck Avenue White Plains, NY 10605

Mass General Hospital Development Office, 100 Charles River Plaza, Suite 600 Boston 02114

Multiple Sclerosis Society, Central New England First Chapter, 101A First Avenue, Suite 6, Waltham, MA 02451

N.E. Home for Little Wanderers, 271 Huntington Ave, Boston MA 02115

National Breast Cancer Foundation, One Hanover Park 16633 N. Dallas Pkwy, Suite 600 Addison TX 75001

New England Shelter for Homeless Veterans 17 Court St. Boston, MA 02108

Oncology Dept. at Lahey Clinic, 41 Mall Rd. Burlington, MA 01803

Ronald MacDonald House, 229 Kent St. Brookline MA 02446

Rosie's Place, 889 Harrison Ave Boston 02118

Salvation Army 6 Baxter St. Quincy, MA 02169-6900

Shriners Hospital for Children, 51 Blossom St., Boston, MA 02114

Special Olympics, 450 Maple St., Danvers, MA 01923

St. Jude Children's Research Hospital, 501 St. Jude Pl., Memphis, TN 38105-1905

St. Vincent DePaul Society, 18 Canton St. Stoughton MA 02072


Funeral Etiquette

Funeral Etiquette

If you are someone who has to plan a funeral due to the loss of a loved one, or perhaps you are attending a service for a family member or friend, here are some explanations of terms and situations you may find yourself having to address.

The funeral is a ceremony of proven worth and value for those who mourn. It provides an opportunity for the survivors and others who share in the loss to express their love, respect, grief and appreciation for a life that has been lived. It permits facing openly and realistically the crisis the death presents. Through the funeral the bereaved take that first step toward emotional adjustment to their loss. This information has been prepared as a convenient reference for modern funeral practices and customs.

The Funeral Service

The type of service conducted for the deceased is specified by the family. Funeral directors are trained to assist families in arranging whatever type of service they desire. The service, held either at a place of worship or at the funeral home with the deceased present, varies in ritual according to denomination. The presence of friends at this time is an acknowledgment of friendship and support. It is helpful to friends and the community to have an obituary notice published announcing the death and type of service to be held.

Private Service

This service is by invitation only and may be held at a place of worship, a funeral home or a family home. Usually, selected relatives and a few close friends attend the funeral service. Often public visitation is held, condolences are sent, and the body is viewed.

Memorial Service

A memorial service is a service without the body present and can vary in ceremony and procedures according to the community and religious affiliations. Some families prefer public visitations followed by a private or graveside service with a memorial service later at the church or funeral home.


Friends, relatives, church members or business associates may be asked to serve as pallbearers. The funeral director will secure pallbearers if requested to do so by the family.

Honorary Pallbearers

When the deceased has been active in political, business, church or civic circles, it may be appropriate for the family to request close associates of the deceased to serve as honorary pallbearers. They do not actively carry the casket.


A eulogy may be given by a member of the family, clergy, a close personal friend or a business associate of the deceased. The eulogy is not to be lengthy, but should offer praise and commendation and reflect the life of the person who has died.


Wearing colorful clothing is no longer inappropriate for relatives and friends. Persons attending a funeral should be dressed in good taste so as to show dignity and respect for the family and the occasion.

Funeral Procession / Cortège

When the funeral ceremony and the burial are both held within the local area, friends and relatives may accompany the family to the cemetery. The procession is formed at the funeral home or place of worship. The funeral director can advise you of the traffic regulations and procedures to follow while driving in a funeral procession.


The time of death is a very confusing time for family members. No matter what your means of expressing your sympathy, it is important to clearly identify yourself to the family.


Sending a floral tribute is a very appropriate way of expressing sympathy to the family of the deceased. Flowers express a feeling of life and beauty and offer much comfort to the family. A floral tribute can either be sent to the funeral home or the residence. If sent to the residence, usually a planter or a small vase of flowers indicating a person's continued sympathy for the family is suggested. The florist places an identification card on the floral tribute. At the funeral home the cards are removed from the floral tributes and given to the family so they may acknowledge the tributes sent.

Mass Cards

Mass cards can be sent either by Catholic or non-Catholic friends. The offering of prayers is a valued expression of sympathy to a Catholic family. A card indicating that a Mass for the deceased has been arranged may be obtained from any Catholic parish. In some areas it is possible to obtain Mass cards at the funeral home. The Mass offering card or envelope is given to the family as an indication of understanding, faith and compassion. Make sure that your name and address is legible and that you list your postal code. This will make it easier for the family to acknowledge your gift.

Memorial Donations

A memorial contribution, to a specific cause or charity, can be appreciated as flowers. A large number of memorial funds are available, however the family may have expressed a preference. Memorial donations provide financial support for various projects. If recognized as a charitable institution, some gifts may be deductible for tax purposes. Your funeral director is familiar with them and can explain each option, as well as furnish the donor with "In Memoriam" cards, which are given to the family.

Sympathy Cards

Sending a card of sympathy, even if you are only an acquaintance, is appropriate. It means so much to the family members to know they are in good thoughts. The card should be in good taste and in keeping with your relationship to the family of the deceased.

Personal Note

A personal note of sympathy is very meaningful. Express yourself openly and sincerely. An expression such as "I'm sorry to learn of your personal loss" is welcomed by the family and can be kept with other messages.

Telephone Calls

Speaking to a family member gives you an opportunity to offer your services and make them feel you really care. If they wish to discuss their recent loss, don't hesitate to talk to the person about the deceased. Be a good listener. Sending a telegram expressing your sympathy is also appropriate.


Your presence at the visitation demonstrates that although someone has died, friends still remain. Your presence is an eloquent statement that you care.

Visitation provides a time and place for friends to offer their expression of sorrow and sympathy, rather than awkwardly approaching the subject at the office, supermarket or social activities. The obituary/death notice will designate the hours of visitation when the family will be present and will also designate the times when special services such as lodge services or prayer services may be held. Persons may call at the funeral home at any time during suggested hours of the day or evening to pay respects, even though the family is not present. Friends and relatives are requested to sign the register book. A person's full name should be listed e.g. "Mrs. John Doe". If the person is a business associate, it is proper to list their affiliation as the family may not be familiar with their relationship to the deceased.

Friends should use their own judgment on how long they should remain at the funeral home or place of visitation. If they feel their presence is needed, they should offer to stay.

When the funeral service is over, the survivors often feel very alone in dealing with their feelings. It is important that they know you are still there. Keep in touch.

Sympathy Expressions

When a person calls at the funeral home, sympathy can be expressed by clasping hands, an embrace, or a simple statement of condolence, such as:

"I'm sorry."
"My sympathy to you."
"It was good to know John."
"John was a fine person and a friend of mine. He will be missed."
"My sympathy to your mother."
The family member in return may say:"Thanks for coming."
"John talked about you often."
"I didn't realize so many people cared."
"Come see me when you can."

Encourage the bereaved to express their feelings and thoughts, but don't overwhelm them.


The family should acknowledge the flowers and messages sent by relatives and friends. When food and personal services are donated, these thoughtful acts also should be acknowledged, as should the services of the pallbearers. The funeral director may have available printed acknowledgment cards which can be used by the family. When the sender is well known to the family, a short personal note should be written on the acknowledgment card expressing appreciation for a contribution or personal service received. The note can be short, such as:

"Thank you for the beautiful roses. The arrangement was lovely."
"The food you sent was so enjoyed by our family. Your kindness is deeply appreciated."

In some communities it is a practice to insert a public thank you in the newspaper. The funeral director can assist you with this.

Children at Funerals

At a very early age, children have an awareness of and a response to death. Children should be given the option to attend visitation and the funeral service. The funeral director can advise you on how to assist children at the time of a funeral and can provide you with additional information and literature.

Grief Recovery

It is healthy to recognize death and discuss it realistically with friends and relatives. When a person dies, there is grief that needs to be shared. Expressions of sympathy and the offering of yourself to help others following the funeral are welcomed. It is important that we share our grief with one another. Your local funeral director can help family and friends locate available resources and grief recovery programs in your area.

Help a Grieving Friend

Be a listener

Grieving people often find they need to talk about what's happened and how they feel about it. You don't have to fix their grief or cheer them up, but you can share the load just by being there to listen.

It's all right to cry

There's no need to say "be brave" or "be strong." Crying helps emotions to be released so they won't get bottled up. To give permission for tears, anger or any other emotions will let your friend know you aren't uncomfortable with their grief.

Stay in touch

Remember that grief doesn't go away in a few short weeks. Even one year may not be long enough to adjust to changes in your life. So, a friend who calls in 3, 6, or 12 months time may be one of the few who still asks how things are going. Special days like birthdays or Christmas may be just the time to pick up the phone and say, "I was thinking of you today."

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